Frequently Asked Questions.
General Questions
We partner with independent coffee roasters to feature their products on our platform. Customers can browse, discover, and purchase coffee from multiple roasters in one place. Orders are shipped directly from our partnered roasters to ensure freshness.
We collaborate with small-business coffee roasters from across the country. Each roaster brings a distinct flavor and story, and we are committed to helping them reach new coffee lovers.
Ordering & Shipping
Simply browse our selection, add your favorite coffee to your cart, and check out. Your order will be processed and shipped directly from the roaster.
We currently ship within the U.S. Shipping availability may vary depending on the roaster’s location.
Because coffee is often roasted to order, shipping times vary. Most orders are processed within 2-5 business days. You’ll receive a tracking number once your order ships.
Yes! You can mix and match coffee from different roasters in a single order. Each roaster will ship their coffee separately, so you may receive multiple packages.
Due to the nature of coffee, we do not accept returns on opened bags. However, if there is an issue with your order, contact us at [email protected], and we’ll make it right.
If for any reason you change your mind and would like to return your item(s), please reach out to [email protected] and request a return. All return shipping costs will be covered by the customer.
For Roasters
We’re always looking for great roasters to feature! If you’re a small-business coffee roaster interested in partnering with us, reach out through our [Partner] page or email us at [email protected]
Unsung Roasters helps independent roasters reach new customers who appreciate high-quality, small-batch coffee. We handle marketing and sales so you can focus on what you do best—roasting amazing coffee.
Reach out to us at [email protected] or follow us on (I can get you these if you need me to) for updates and support.
